Edgware Removals Privacy Policy

This Privacy Policy explains how Edgware Removals collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all Edgware Removals customers, and anyone who makes an enquiry about our services, within our service area.

Who we are and scope of this policy

Edgware Removals provides removals and related services to customers in the Edgware area and surrounding locations. In the context of applicable data protection laws, including the UK General Data Protection Regulation and the EU General Data Protection Regulation where relevant, Edgware Removals is the data controller in respect of the personal data described in this Privacy Policy.

This Privacy Policy applies whenever you interact with us as a customer or potential customer, including when you contact us, request a quotation, make a booking, use our removals services or otherwise communicate with us.

Personal data we collect

We collect and process different categories of personal data depending on how you interact with us. This may include:

Identification and contact details: name, title, postal address, moving from and moving to addresses, email address, and any other contact details you choose to provide to us.

Service and booking information: details of the services you request, moving dates, property access information, packing requirements, inventory or item descriptions, and any instructions you provide in relation to your move.

Communication records: information that you provide in emails, contact forms, letters, or during telephone calls with us, including enquiries, feedback, and complaints.

Billing and payment details: records relating to invoices and payments made to us, and limited payment-related information as necessary to process and verify payments. We do not store full payment card details when third party payment processors are used.

Website and technical data: to the extent that you interact with us online, we may collect technical data such as IP address, browser type, and basic usage information, typically through server logs or similar technologies, for security and diagnostic purposes.

Sensitive personal data: we do not generally seek to collect special categories of personal data such as health information. However, you may choose to share such information if it is relevant to the service, for example accessibility requirements. Where this occurs, we will handle it with additional care and only for the purpose you provide it.

How we collect personal data

We usually collect data directly from you when you:

Provide details required to plan, confirm or carry out a move.

Communicate with us by email, telephone, post, or online contact forms.

Submit feedback, reviews, or complaints relating to our services.

We may also receive personal data from third parties where it is necessary for the performance of a contract, for example if a letting agent, employer, or relocation company provides your details to coordinate a move on your behalf. In such cases, we will inform you of the source of your data where appropriate and feasible.

Lawful bases for processing

We rely on several lawful bases under data protection law for processing your personal data:

Contract: We process personal data where it is necessary to enter into or perform a contract with you. This includes providing quotations, confirming bookings, planning and delivering removals services, communicating about your move, and handling payments.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This may include managing our operations, improving our services, maintaining security, responding to enquiries, and keeping reasonable records of our activities.

Legal obligations: We process personal data where we are required to do so to comply with legal obligations, such as tax and accounting rules, record keeping requirements, and responding to lawful requests from authorities.

Consent: In limited situations, we may rely on your consent to process your personal data, for example where we send certain types of marketing communications that are not otherwise permitted. Where we rely on consent, you have the right to withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide quotations, respond to enquiries, and advise you about our services.

To plan, organise, and carry out removals and related services, including assessing access, scheduling staff and vehicles, and managing logistics.

To communicate with you before, during, and after your move, including confirming details, handling changes, and dealing with issues that may arise.

To manage payments, invoicing, and any queries or disputes relating to charges.

To manage our relationship with you, including requesting feedback, addressing complaints, and maintaining service records.

To maintain our business records, accounts, and internal administration.

To comply with legal and regulatory obligations and to establish, exercise, or defend legal claims where necessary.

Data retention

We will retain your personal data only for as long as it is reasonably necessary for the purposes set out in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements.

In general, we retain customer and booking records for a period that allows us to respond to queries about past work, maintain accurate financial records, and meet applicable legal obligations. The precise retention period may vary depending on the nature of the data and the legal requirements that apply.

When we no longer need to retain personal data, we will securely delete it or anonymise it so that it can no longer be linked to an identifiable individual.

Data processors and third parties

We may share your personal data with trusted third party service providers that act as data processors on our behalf. These may include:

IT, hosting, and software providers that support our systems and data storage.

Payment processing and financial service providers that help us handle payments and billing.

Professional advisers, such as accountants or legal advisers, where necessary for our business operations and compliance.

Any such processors are required to handle your personal data only in accordance with our instructions, to keep it secure, and to comply with applicable data protection laws. We do not sell your personal data.

We may also share personal data with third parties where required by law, in connection with legal proceedings, or to protect our rights, property, or safety, or that of our customers or others.

International transfers

Our primary operations are based in the United Kingdom. If we ever transfer personal data outside the UK or the European Economic Area, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or transferring only to countries that have been recognised as providing an adequate level of data protection.

How we protect your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to those employees and processors who need it to perform their duties and ensuring that staff are aware of their data protection responsibilities.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exceptions. They include:

Right of access: You have the right to request a copy of the personal data we hold about you and certain information about how we process it.

Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to retain it.

Right to restriction: You have the right to request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.

Right to object: You have the right to object to our processing of your personal data where we are relying on legitimate interests as our lawful basis. We will stop processing your data unless we have compelling legitimate grounds to continue or need to process it for legal reasons.

Right to data portability: Where our processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that we transfer it to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. Any changes will be effective from the date of publication of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.